Aftermarket Service Transformation Domain Consultant

• 10+ years of experience in Service-Centric / Aftermarket Service Transformation
• Strong domain experience in automotive, heavy equipment, aerospace, industrial manufacturing, or energy/resources
• Experience implementing Service Lifecycle Management (SLM) / Aftermarket Management solutions

• Hands-on experience with one or more:

• PTC SLM
• ServiceMax
• IFS
• ServiceNow
• Other SLM platforms

• Strong expertise in:

• Servitization / Product-as-a-Service
• Field Service Management
• Service Planning and Scheduling
• Maintenance and Repair
• Service Contracts
• Service BOM
• MRO
• Warranty
• Aftermarket / Service Parts
• Depot Repair
• Service Analytics
• Pricing
• Catalog Management
• Experience with Business Process Modeling, business requirements gathering, and process transformation

• Experience digitally enabling service transformation using:

• Big Data
• Cloud
• Artificial Intelligence
• Chatbots
• Augmented/Virtual Reality
• IoT
• Analytics and Automation
• Experience supporting and deploying service/aftermarket management solutions
• Strong understanding of Service System Integration
• Ability to provide domain expertise to IT teams during solution development and implementation
• Experience leading consulting and implementation teams
• Strong client-facing communication and presentation skills
• Ability to extract, define, and document business requirements
• Comfortable with 70% client interaction and 30% internal team leadership
• Experience supporting pre-sales activities and identifying business consulting/IT implementation opportunities
• Experience contributing to RFP responses
• Strong leadership, stakeholder management, and relationship-building skills

Preferred Experience

• Experience with ServiceMax, Zinier, IFS, ServiceNow, Syncron, TechSee, CareAR, PTC SLM, Windchill SIM, InService, Servigistics, JDA, SAP SPM, Oracle, Stibo, Informatica, or Riversand
• Experience with AR/VR and IoT for aftermarket service
• Outcome-centric service transformation models
• Experience tracking emerging servitization and manufacturing business models
• Industry analyst and customer forum engagement
• Thought leadership articles, publications, and industry presentations
• Strong pre-sales, consulting, RFP, and business development experience
• Experience building long-term client relationships within manufacturing ecosystems
• Service transformation involving AI, analytics, automation, and cloud
• Experience leading large-scale service transformation programs

Education

• Graduate/Post Graduate in Engineering or Sciences preferred
• Bachelor’s Degree in Computer Science