Tier I Support Technician - Information Technology (DOT/GO/BUS #18785)

As a valued new employee to NMDOT, you may be eligible to receive three (3) days of administrate leave upon your start date. This is applicable to external hires not within the State of New Mexico Government. Why does the job exist?

The purpose of this position will be to:

• Ensure the reliability and efficiency of the NMDOT’s technology systems that support statewide transportation services.
• Support a fast paced IT environment that is essential to delivering safe, innovative, and effective transportation solutions for New Mexico.
• Provide front line technical support to employees across the state to resolve issues and maintain system performance.
• Maintain a seamless and dependable technology experience for all team members.
• Sustain critical IT operations that enable the agency to serve New Mexico’s citizens with excellence.

How does it get done?

The primary responsibilities of the Tier I Support Technician will include:

• Provide Tier 1 technical support for computer hardware, software, and network-related issues.
• Professionally serve as the first point of contact for IT assistance, handling incoming phone calls and walk-in requests.
• Accurately collect, document, and update customer information during support interactions.
• Troubleshoot and resolve basic technical problems for end-users across New Mexico.
• Escalate more complex issues to intermediate or senior IT staff as appropriate.
• Contribute to a smooth and reliable technology experience for all team members statewide.

Who are the customers?

The New Mexico Department of Transportation as a whole and the End User Support Team.

Do you have a valid Driver’s License license?, Do you have experience in Phone communication?, Do you have a High school diploma or GED?, High School Diploma or equivalent and three (3) months of related work experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) months may substitute for the required experience. Employment Requirements

Must possess and maintain a valid Driver’s License. Must possess and maintain a current Defensive Driving Course certificate from the State of New Mexico or must pass and receive a Defensive Driving Course certificate as a condition of continued employment. Working Conditions

Work is primarily performed in an office environment and requires extended use of visual/video display terminals (VDTs), including prolonged periods of sitting and computer and phone usage. Some bending, standing, and lifting up to 35 pounds. The position may require work in restricted or confined spaces and in varied physical positions while installing, troubleshooting, or maintaining computer and peripheral equipment. The work environment may be fast-paced and involve moderate stress due to high volumes of service requests, frequent customer interaction, and the need to respond to technical issues and system interruptions.

3.43.4 out of 5 stars 715 Alta Vista St, Santa Fe, NM 87505 $19.97 - $29.95 an hour - Full-time, This position is required to follow a standard on site schedule of 5 days a week, Monday through Friday. Remote or alternate worksite options are not available for this role. Supplemental Information

The New Mexico Department of Transportation (NMDOT) operates under the General Office located in Santa Fe, NM. As a vital entity within the Information Technology (IT) Division, we are committed to ensuring the smooth functioning of technological infrastructure and support systems essential for the state’s transportation operations.