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IT Operations Specialist

Insight Global
Mettawa, IL, United States
14 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$39,520.0
Working hours
Regular working hours
Job source
dejobs.org

Tech stack

Microsoft Windows Artificial Intelligence Information Technology Operations ServiceNow IT Service Management

Job description

The KeepStock IT Operations Specialist serves as the first point of contact for KeepStock-related technical support, providing frontline assistance to field partners and customers. This role is responsible for resolving common hardware, software, access, and application issues, accurately documenting support interactions, and escalating issues when appropriate. The IT Operations Specialist follows established processes, service standards, and knowledge resources to ensure a consistent and positive customer experience while supporting continuous operational improvement. Compensation is $19/hour.

Requirements

Technical Help Desk Support

Microsoft 365 Experience

ServiceNow Ticketing System Experience

Strong Customer Service, Troubleshooting & Communication Skills

Curiosity for Technology & AI Tools

Ability to De-escalate User Issues

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