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IT Support Specialist

Insight Global
Coraopolis, PA, United States
2 days ago
Apply on www.techcareers.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Shift work
Job source
www.techcareers.com

Tech stack

Microsoft Windows Issue Tracking Systems

Job description

Insight is hiring two IT Support Technicians to help with coverage for disaster response efforts, requiring someone who can provide support during evenings, weekends, and periods of increased activity. In any given week, there will be a minimum of 40 hours available to work. The standard Monday through Friday shift is 12:30 pm EST - 9 pm EST. Weekend work is dependent on disaster activity - this shift is Saturday 9 am EST - 8 pm EST and Sunday 9 am EST - 8 pm EST. This person will be supporting tier 1/white glove customer service for the employees deployed to the disaster sites. The tickets come through a voicemail-to-ticket system, and the IT Support Specialist will pick these tickets up in the queue.

Requirements

  • 1 year of experience in an IT Support role
  • Basic tier 1 ticketing experience - password resets, black screen, white glove customer service, escalations as needed - Comfortability working in a Microsoft 365 environment
  • Strong customer communication
  • Attention to detail when documenting tickets - Experience with Team Dynamics (TDX)

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.techcareers.com
Prepare application

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