NOC Lead

DMI, LLC is seeking a NOC Team Lead to join us. The Operations Team Lead leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity. This role bridges the gap between hands-on technical troubleshooting and tactical team leadership. The Team Lead will manage the day-to-day Network Operations Center (NOC) functions, including scheduling and coordinating daily workload for NOC Engineers, reviewing and assigning escalated issues and trouble tickets while assisting in the workflow of the NOC team., Oversee day-to-day operations to ensure work is completed accurately and closed in a timely manner.

• Assist with escalated troubles/issues, ensuring they are handled in a proper fashion.
• Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations.
• Assist in the hiring and training of new personnel.
• Oversee all Standard Operating Procedures (SOP) and Method of Procedure (MOP) documentation, ensuring accuracy and understanding by all NOC Technicians.
• Work on special projects, as assigned.
• Generate and deliver any/all reports/tickets/documents as requested by the end user/customer.

Education and Years of Experience:

• Bachelor’s degree or equivalent experience.
• 10+ years of Network Operations experience, focusing on fiber network operations.
• 5+ years of Supervisory/Managerial experience.

Required Skills & Certifications:

• Expert understanding of metro fiber service delivery.
• Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills.
• Able to work in a multi-tasking aptitude under high pressure scenarios while maintaining customer-facing professionalism.
• Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP.
• Experience with network monitoring systems and ticketing/ITSM platforms.
• Ability to read and understand GIS Maps, engineering drawings and route schematics.
• Must carry strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change.

Preferred Skills & Certifications:

• Cisco, Nokia, Ciena or other primary fiber optic/network equipment manufacturer certification(s).
• Deep understanding of BICSI Standards.
• 5+ years in a government support role.
• ITIL v4/v5 certification., * Must have prior experience in a 24 x 7 operations/engineering environment.

$111,137 Median Salary Rate $138,921 Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren’t just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com