NOC Analyst

DMI, LLC is seeking a NOC Analyst to join us. The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment. The role is responsible for monitoring and responding to network faults/outages, identifying faults/incidents, creating tickets for each event, and notifying all customers and key leadership personnel. The Analyst will adhere to all Standard Operating Procedures and Methods of Procedures in accordance with service level agreements (SLAs) in an ITIL-based format., * Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.

• Identify and react to all network alarms via monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
• Ticket creation/update/closure within the ITSM platform(s).
• Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
• Act as the primary source of information and notification for all outages/events, providing clear status updates to internal departments, customers/end users, partners and vendors.
• Track hardware replacements, fiber cut(s)/degradations, and mobilized repair teams and field operations.
• Support continual service improvement along with procedure improvements.
• Generate necessary information, reports, and status updates as needed and for handover to incoming team members.

Required Skills & Certifications:

• In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills
• Attention to detail
• Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
• In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
• Experience with network monitoring systems and ticketing/ITSM platforms
• Ability to read and understand GIS Maps, engineering drawings and route schematics

Preferred Skills & Certifications:

• Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
• Familiarity with BICSI Standards
• Experience in a government support role
• ITIL v4/v5 certification, Analysis Skills, BGP, BICSI (Building Industry Consulting Service International), Centralized Operations/Management, Cisco Network Systems, Cloud Computing, Communication Skills, Customer Relations, Customer Support/Service, DWDM (Dense Wavelength Division Multiplexing), Desktop Management Interface (DMI), Detail Oriented, Develop and Maintain Customers, Engineering Drawing, Fiber Optics, Government, Government Administrative Support, Health Plan, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Insurance, Internet Security, Leadership, MPLS (Multi-Protocol Label Switching), Management of Information Systems/Technology (MIS), Multitasking, Network Administration/Management, Network Monitoring, Network Operations Center, Network System Hardware, Network Systems, Open Shortest Path First Protocol (OSPF), Optical Networking, Performance Reviews, Presentation/Verbal Skills, Procedure Development, SONET, Schematics, Service Level Agreement (SLA), Short Messaging Service (SMS), Software Development, Spanning Tree Protocols, Spatial Data, Standard Operating Procedures (SOP), Status Reports, Test Equipment, Tuition Fees, VLAN (Virtual Local Area Network), Writing Skills

Work Arrangement:

• Must be able to work rotating shifts, weekends, holidays, and overnight schedules
• Must have prior experience in a 24 x 7 operations/engineering environment

Minimum Salary Rate

$73,492

Median Salary Rate

$91,865

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren’t just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

• No Agencies Please *

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com