Cisco Network Security Engineer

We are recruiting for an experienced Cisco Network Security Engineer to join an established managed services team supporting several key customers.

This is a remote, home-based role with occasional travel to customer sites. You will provide senior-level support and deliver projects across Cisco network and security environments, with a particular focus on Cisco Secure Firewall/FTD, Cisco ISE and Cisco DNA Center/Catalyst Center.

If you are a CCNP-certified engineer who enjoys resolving complex network security issues, supporting different customer environments and delivering Cisco projects, this could be the role for you., * Provide senior-level support across a range of Cisco network and security environments

• Troubleshoot and resolve complex issues involving Cisco Secure Firewall/FTD, ISE and DNA Center/Catalyst Center
• Manage incidents, service requests and problems in line with customer SLAs
• Act as an escalation point for high-priority network and security incidents
• Support firewall policies, VPNs, access control, authentication and network segmentation
• Diagnose issues across Cisco routing, switching, wireless and security technologies
• Complete root cause analysis and clearly document technical resolutions
• Deliver and support Cisco network security projects
• Work closely with customers, Cisco and third-party suppliers
• Mentor junior members of the technical team
• Participate in a 1-in-4 on-call rota
• Provide occasional onsite support when required

• Current Cisco CCNP certification
• Previous experience in a senior Network Engineer or Network Security Engineer position within a service provider or MSP environment
• Strong hands-on experience with Cisco Secure Firewall/Firepower Threat Defense (FTD)
• Good working knowledge of Cisco Identity Services Engine (ISE), including authentication, access policies and troubleshooting
• Experience supporting or administering Cisco DNA Center/Catalyst Center
• Strong Cisco routing and switching knowledge
• Experience troubleshooting complex issues across customer network environments
• Previous involvement in delivering Cisco network or security projects
• Strong customer-facing, communication and documentation skills
• Comfortable working independently in a remote position
• Full UK driving licence and willingness to travel occasionally

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• CCNP
• Support
• Cisco
• Firewalls
• Network Security