Senior Microsoft Dynamics 365 Consultant

• Provide senior-level consultancy, support, and technical leadership for Microsoft Dynamics 365 and Power Platform solutions
• Design, configure, customise, and extend Dynamics 365 Customer Engagement applications to meet customer requirements
• Deliver enhancements, change requests, and project-based development across customer portfolios
• Develop custom plugins, workflows, custom APIs, integrations, and extensions using C# and .NET
• Build and maintain Power Platform solutions including Power Apps, Power Automate, and Dataverse components
• Troubleshoot and resolve complex application, integration, and performance issues
• Work directly with customer stakeholders to gather requirements, provide technical guidance, and recommend best-practice solutions
• Support upgrades, migrations, and platform optimisation initiatives
• Contribute to solution design workshops, technical documentation, and estimation activities
• Act as a senior escalation point for technical issues and support teams
• Mentor junior consultants and promote knowledge sharing across the team
• Identify opportunities for automation, process improvement, and service enhancement
• Ensure solutions align with Microsoft best practices, governance standards, and security requirements
• Deliver high-quality Dynamics 365 and Power Platform solutions that meet customer requirements and business objectives
• Build trusted relationships with customers through technical expertise and professional consultancy
• Drive the successful delivery of enhancements, upgrades, and platform improvements
• Improve solution performance, maintainability, and user adoption
• Reduce recurring issues through effective troubleshooting and root cause analysis
• Support the growth of the Dynamics 365 capability through mentoring, knowledge sharing, and technical leadership
• Contribute to customer satisfaction, retention, and continued service growth opportunities
• Ensure solutions are aligned with Microsoft best practices, governance standards, and operational support requirements

Technologies:

• AWS
• Azure
• C#
• CI/CD
• CRM
• DevOps
• Support
• ITIL
• JavaScript
• Microsoft Power Platform
• Oracle
• OutSystems
• Power BI
• Security
• Snowflake
• TypeScript
• Office 365
• ASP.NET
• Cloud
• Embedded

• 5+ years of experience implementing Dynamics 365 and Power Platform solutions
• Strong knowledge of Microsoft Dynamics 365 Customer Engagement (CRM) platform and core technologies
• Extensive experience designing, configuring, and supporting Dynamics 365 solutions
• Strong development experience using C#, .NET, JavaScript, and TypeScript within Dynamics 365 environments
• Hands-on experience developing Plugins, Custom Workflow Activities, Custom APIs, and integrations
• Strong understanding of Dataverse architecture, security models, and data management
• Experience delivering solutions using Microsoft Power Platform, including Power Apps and Power Automate
• Experience integrating Dynamics 365 and Power Platform solutions with external systems and services
• Experience gathering, analysing, and translating business requirements into technical solutions
• Experience working within managed services, consultancy, or customer-facing delivery environments
• Strong understanding of incident, problem, change, and release management processes
• Excellent stakeholder management and communication skills
• Proven experience acting as a technical lead or senior consultant on customer engagements
• Dynamics 365 Customer Service implementation experience desirable
• Dynamics 365 Sales implementation experience desirable
• Power Pages experience desirable
• Azure Functions, Logic Apps, and Service Bus experience desirable
• Experience working with Microsoft Azure integration services desirable
• Azure DevOps and CI/CD pipeline experience desirable
• Experience delivering Dynamics 365 migrations and upgrade projects desirable
• Power BI experience desirable
• Experience working within public sector environments desirable
• Microsoft Dynamics 365 certifications desirable
• Microsoft Power Platform certifications desirable
• ITIL Foundation certification desirable
• Security Clearance (SC) or eligibility to obtain SC clearance desirable
• Customer-first mindset
• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Collaborative, proactive, and self-motivated
• Strong attention to detail and quality
• Positive and consultative approach to customer engagement
• Commitment to continuous professional development and learning

Version 1 is a trusted technology and transformation partner celebrating 30 years in business, working with global brands and major technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. We are an award-winning employer with 3,300 employees and a strong focus on values, wellbeing, career development, and inclusion. We offer a comprehensive benefits package including quarterly profit share, career progression and mentorship, flexible and remote working, pension, private healthcare cover, life assurance, financial advice, employee discounts, wellbeing initiatives, generous holiday allowance, enhanced family leave, educational assistance, certifications and accreditations, and award schemes. We are committed to an inclusive, accessible recruitment experience and encourage applications from people of all backgrounds, identities, and lived experiences.