IT Operations Engineer - Stoke-on-Trent

• Resolve escalated issues and tickets passed from first and second line support teams
• Support several thousand users with 3rd line BAU support
• Use technical specialism to resolve issues based on severity and priority
• Support the design, specification, installation, and configuration of new server, storage, network security, and Cloud technologies
• Maintain the security, optimisation, availability, storage, backup, retrieval, and safe keeping of electronic data in line with the IT security policy
• Support infrastructure upgrade projects
• Receive training in new technologies where required
• Research new and upcoming technologies to assess their impact or potential enhancement to planned or existing IT services
• Manage critical servers, storage area network infrastructure, and Cloud technologies

Technologies:

• Active Directory
• Cloud
• Hyper-V
• Support
• Network
• Office 365
• Security
• VMware
• Windows
• DevOps

• 3rd line IT infrastructure support experience
• Experience in business-as-usual routine IT operations and maintenance
• Proficiency in managing and troubleshooting Office 365
• Experience with Microsoft Exchange email server management
• Knowledge of data centre operations and management
• Advanced support knowledge of Windows Server 2012, 2016, and 2019
• Understanding and management of virtual environments such as VMware or Hyper-V
• Familiarity with storage solutions and technologies such as SAN, Nimble, or NetApp
• Experience with data backup and recovery solutions
• Knowledge of applying updates and patches to systems
• Proficiency in managing Active Directory user accounts, permissions, and network resources

We are a forward-thinking and innovative organisation based in Stoke, offering a role within a secure and robust sector that provides excellent work-life balance and the chance to make a positive difference to people. We offer a salary of £38k-£45k depending on experience, additional on-call pay uplifts and call out payments, at least 27 days annual leave plus 8 Bank Holidays increasing with service, an industry-leading pension scheme with a 23% employer contribution, healthcare, parental leave policies, salary sacrifice schemes, excellent development and external training opportunities, hybrid working between home and office, and heavily discounted staff parking rates. We are growing our 3rd line support team and offer a strong team environment with job security and opportunities to work with modern technologies and infrastructure improvement projects.