TECHNICAL LEAD L1

5+ years of contact center implementation and support experience.

Demonstrated Cisco UCCE production implementation experience.

Hands-on AWS Connect implementation and operational support experience.

Experience supporting large-scale enterprise contact center environments.

ITIL Foundation certification or working knowledge of ITIL processes.

AWS Certification preferred.

Cisco Collaboration or UCCE certifications preferred.

Bachelor’s Degree, Technical Diploma, or equivalent experience.

The primary technical focus for this role is Cisco Contact Center technologies, including Cisco UCCE, CVP, ICM scripting, CUCM, SIP, voice gateways, and AWS Connect implementation and support.

Mandatory Skills: Cisco Contact Center Enterprise Admin .

Experience: 5-8 Years .

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com., Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.