IT Help Desk Support Specialist 3

Working under the direction of the IT Manager, the Help Desk Support is responsible for providing support to employees at Safran Test Cells. This is done through the setup of computers and equipment, desk phone support, and user hardware and software issues. The Help Desk Support will contribute to organizational efforts by ensuring employee network access which includes assisting with password resets, network drives, Internet and VPN., * Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email.

• Receive, assign, prioritize, document and actively resolve requests in Safran Test Cells’ tracking system.
• Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers.
• Install, configure and maintain new computers, phones, server applications and desktop hardware.
• Install Windows updates and validate virus protection.
• Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support personnel.
• Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
• Manage user accounts, permissions, emails and anti-virus.
• Other duties as assigned.

The above position description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of the position. It is not to be construed as an exhaustive statement of job functions. The employee may be required to perform other job-related duties as requested. Position responsibilities are subject to change over time in order to accommodate changing organizational needs.

• Bachelor’s degree or currently enrolled in Information Technology or related program preferred.
• 5 to 7 years of experience providing Help Desk Support., * Demonstrated working knowledge of Windows 10 and MS Office Suite.
• Ability to explain technical concepts and procedures to non-technical users.
• Demonstrated knowledge of computer security procedures and protocols.
• Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting

computer systems.

• Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fastpaced

environment.

• Strong communication skills both verbal and written with a proven ability to be assertive yet

approachable delivering a positive experience with coworkers and management.

• Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and

monitors own work to ensure quality is met.

• Comfortable following written instructions for system configuration and testing.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine’s ““World’s Best Companies 2025”” ranking.

Holding leading positions worldwide, Safran Aero Boosters designs, develops and manufactures modules, equipment and test benches for aerospace and space propulsion systems. Based in Belgium, Safran Aero Boosters operates two subsidiaries in the United States and brings together the expertise of 2,000 talented employees.