Senior IT Infrastructure Analyst

The team is looking to add a Level 2/Level 3 Windows Desktop Administrator to support a rapidly growing user base that has more than doubled over the past year. The role is heavily focused on supporting Windows 11 laptops, Citrix-hosted VDI, Microsoft Intune, and Microsoft 365.

The individual will serve as the primary point of contact for endpoint issues, troubleshoot problems, perform deployments, onboard and offboard users, and escalate infrastructure issues to specialized teams when necessary.

• Strong experience supporting Windows 11 desktops and laptops.
• Hands-on administration and support of Microsoft Intune (device deployment, Autopilot, endpoint management, onboarding/offboarding).
• Experience supporting Citrix Virtual Desktop Infrastructure (VDI).
• Microsoft 365/Exchange Online administration and support.
• Level 2/Level 3 desktop troubleshooting experience.
• Experience deploying and provisioning endpoint devices.
• Ability to recognize when issues require escalation to infrastructure teams.

Preferred / Nice-to-Have Skills

• Intune engineering and application deployment experience.
• PowerShell scripting (preferred, not required).
• Understanding of Active Directory and Group Policy (GPO).
• Experience supporting developer workstations and development tools.
• Mobile device management for iPhones, iPads, and Android devices through Intune.
• Experience migrating on-premises VDI environments to cloud-based solutions (future initiative).
• Familiarity with endpoint security platforms (vendor experience is transferable).

Soft Skills They Are Looking For

• Excellent customer service and communication skills.
• Comfortable supporting everyone from executives and C-level leadership to end users.
• Strong troubleshooting and analytical abilities.
• Ability to work independently in a small team.
• Adaptable with a willingness to learn new technologies.
• Calm under pressure during mission-critical production issues.
• Follows documented procedures and delivers consistent solutions.

Estimated Min Rate: $50.00 Estimated Max Rate: $55.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities