Information Technology Desktop Support

Key Responsibilities:¿No sabe con seguridad qué habilidades necesitará para esta oportunidad?Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.Provide first- and second-level support for desktops, laptops, printers, and mobile devices.Respond to service requests and incidents via ticketing system, phone, or in-person.Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).Set up and configure new employee workstations, including user accounts and permissions.Maintain asset inventory and ensure accurate documentation of IT equipment.Assist with onboarding/offboarding of employees from a technical perspective.Support remote users with VPN, remote desktop, and connectivity issues.Collaborate with other IT teams on escalated issues or project-related tasks.Follow security protocols and assist with antivirus, patching, and data protection policiesQualifications Required:1+ year of experience in a desktop support, helpdesk, or IT technician role.Strong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.Excellent communication and interpersonal skills.Strong troubleshooting and problem-solving abilities.Preferred:Experience with macOS or Linux environments.IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).Working Conditions:On-site support may be required.Occasional lifting of equipment (up to 25 lbs).xsgfvud Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

Set up and configure new employee workstations, including user accounts and permissions.Maintain asset inventory and ensure accurate documentation of IT equipment.Assist with onboarding/offboarding of employees from a technical perspective.Support remote users with VPN, remote desktop, and connectivity issues.Collaborate with other IT teams on escalated issues or project-related tasks.Follow security protocols and assist with antivirus, patching, and data protection policiesQualifications Required:1+ year of experience in a desktop support, helpdesk, or IT technician role.Strong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.Excellent communication and interpersonal skills.Strong troubleshooting and problem-solving abilities.Preferred:Experience with macOS or Linux environments.IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions:On-site support may be required.Occasional lifting of equipment (up to 25 lbs). xsgfvud Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.