IT Technician - Innovative Academy School in Birmingham

We are currently seeking an enthusiastic and skilled IT Technician to join an expanding Academy school in Birmingham. This is a full-time, permanent position supporting the school’s growing digital learning environment.

About the School This Birmingham academy is recognised for its innovation, inclusive ethos, and commitment to developing digital learning. The school uses a wide range of cloud-based platforms, classroom devices, and educational software, and the IT Support Team plays a key role in ensuring technology enhances teaching and learning effectively.

About the Role Responsibilities include:

• Providing first-line and second-line technical support
• Managing hardware, software, networks, and user accounts
• Supporting staff and students with IT issues in person and remotely
• Maintaining inventory and assisting with upgrades and installations
• Ensuring cybersecurity protocols and data protection compliance
• Assisting with AV, classroom technology, and school events

• Experience in IT support, preferably in an educational or multi-user environment
• Knowledge of Windows, Microsoft 365, ChromeOS, and basic network management
• Excellent communication and customer service skills
• Relevant IT qualification desirable (e.g., CompTIA, Cisco, Google Certified)

Paid according to experience on support staff scale.