Epic EMR

Templates Scheduling Operations Leadership Management Order Entry Communication Presentations Medical Records Change Requests Network Routing Technical Issues Operating Systems Business Valuation Workflow Management Business Operations Setting Appointments Health Administration Full Stack Development Epic EMR Certification Artificial Intelligence Business Transformation Revenue Cycle Management Electronic Medical Record Critical Illness Insurance Interpersonal Communications, The Ambulatory Access Optimization Specialist is responsible for optimizing ambulatory access workflows-including scheduling templates,

referral processes, and related EMR functionality-through collaboration with IT, Informatics, and operational teams. This role ensures

compliance with scheduling standards, monitors performance through reports and dashboards, and supports education for template builders

and end users as needed.

The role is responsible for designing, maintaining, and optimizing scheduling questionnaires, decision trees, guided scheduling processes,

and point of service scheduling performance while ensuring alignment with Enterprise Access guidelines and scheduling standards.

Responsibilities include developing and managing scheduling and referral work queues; monitoring critical appointment types and adjusting

freeze, thaw, and conversion logic; overseeing key Epic scheduling functions such as ticket based scheduling; and ensuring adherence to

organizational scheduling policies. The position also monitors schedule change requests, collaborates with providers and access leaders to

streamline template related processes, supports training to ensure consistent application of standards, updates templates to optimize

provider time, and contributes to improvements in patient access, scheduling rates, and provider productivity. The role works closely with

related informaticists and reports to the Business Operations Manager of Access Optimization., Template & Scheduling Management:

• Oversee master schedule templates for new and existing providers; manage requests for changes and ensure compliance

with Clinical Enterprise Access standards.

• Monitor clinic schedules, appointment types, and referral volumes to optimize provider time/templates and patient access.

• Collaborate with IT, Informatics, and Operations to support EHR (Epic) configuration and deployment for scheduling and

referral workflows.

• Maintain accurate Epic center logic, department names, and payer records.

• Identify and implement scheduling best practices and opportunities for standardization.

Referral Workflow Optimization:

• Design and maintain referral and order entry processes, including routing logic and forms.

• Monitor referral queues and ensure urgent referrals are processed promptly.

• Partner with Revenue Cycle leadership to align front-end processes (eligibility, prior authorization)., Provide education for template builders and scheduling staff; coordinate with EMR Education team for major workflow

changes.

• Develop and deliver training materials, presentations, and standard workflows to advance EMR competency.

• Serve as a liaison for providers and staff regarding scheduling and referral workflows; escalate technical issues to IT as

needed.

• Support Go-Lives, upgrades, and adoption of Epic best-practice tools.

• Bachelor’s degree in healthcare administration, business, or a related field, preferred.

• Minimum two (2) years of experience in ambulatory access or clinical operations.

• Current Epic certification in at least one Epic application is required, or the ability to gain certification within 6 months.

Specialized Knowledge:

• Extensive knowledge of healthcare operating systems and access to care.

• Exceptional communication and motivation.

Advanced interpersonal skills to lead and experience working collaboratively and effectively with multi-disciplinary, crossfunctional

teams, and with executives, providers, and staff at all levels.

Prior experience in large, employed multispecialty physician enterprises across multiple regions, ideally in or leading patient

access-oriented functions.

• Multiple current Epic certifications specifically in Cadence and Ambulatory; Ability to meet these certifications with 120 days.

• Fluency (non-certified or certified) in Epic EHR technologies and workflows (i.e., Radiant, Referrals, MyChart, and others)., Writing Biology Teamwork Research Virology Biopsies Visionary Operations Leadership Innovation Coordinating Biochemistry Communication Biostatistics Biotechnology ICH Guidelines Prioritization Reconciliation Genome Editing Clinical Trials FDA Regulations Problem Solving Data Management Phone Interviews Clinical Research Technical Writing Laboratory Safety Molecular Biology Sample Management Database Management Organizational Skills Small Interfering RNA Artificial Intelligence Polymerase Chain Reaction Critical Illness Insurance Ribonucleic Acid Sequencing Clinical Research Operations Personal Protective Equipment Continuous Improvement Process Good Laboratory Practice (GLP), Columbus, OHOn-Site Biology Visionary Innovation Microbiology Cell Biology Viral Vector Gene Therapy Accountability Quality Control Safety Assurance Phone Interviews Biochemical Assays Process Improvement Artificial Intelligence Environmental Monitoring Quality Management Systems Critical Illness Insurance Standard Operating Procedure Good Manufacturing Practices +0 Quality Specialist Actalent Columbus, OHOn-Site Biology Visionary Innovation Cell Biology Viral Vector Gene Therapy Quality Control Safety Assurance Phone Interviews Laboratory Testing Artificial Intelligence Quality Management Systems Critical Illness Insurance Standard Operating Procedure Good Manufacturing Practices Good Laboratory Practice (GLP) +0

This is a Contract to Hire position based out of Columbus, OH. Pay and Benefits

The pay range for this position is $35.00 - $42.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.