IT Executive

Fairmont Hotels & Resorts

Fairmont, WV, United States

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Languages

English

Job source

www.jobmonkeyjobs.com

Tech stack

Microsoft Windows Accounting Systems Active Directory Software Applications Backup Devices Cyber Security Data Recovery Desktop Computing Human Resources Information System (HRIS) IPTV Internetworking Microsoft Office

+10 more

Network Architecture TCP/IP Wide Area Networks Wi-Fi Technology Network Routers Firewalls (Computer Science) Information Technology Laptops Network Server User Accounts

Job description

Maintain and troubleshoot computers, laptops, printers, scanners, servers, switches, routers, Wi-Fi, and other IT equipment.
Provide day-to-day technical support to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, HR, Sales, and Administration.
Monitor and maintain the hotel’s LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
Support and maintain hotel applications such as Property Management System (PMS), Point of Sale (POS), HRMS, accounting systems, and other operational software.
Assist with installation, configuration, upgrading, and maintenance of hardware and software.
Manage user accounts, email accounts, passwords, access rights, and system permissions.
Ensure regular data backup and assist with data recovery when required.
Monitor antivirus, firewall, endpoint security, and other IT security systems.
Maintain CCTV, access control, telephone/PBX, IPTV, and other technology systems where applicable.
Support guest Wi-Fi and resolve guest technology-related issues promptly.
Maintain IT inventory, asset records, software licenses, and equipment documentation.
Coordinate with external vendors and service providers for maintenance, repairs, and technical support.
Perform preventive maintenance of IT systems and equipment.
Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
Follow hotel IT policies, cybersecurity procedures, and data protection standards.
Maintain proper records of incidents, service requests, maintenance activities, and IT assets.
Assist the IT Manager in implementing new technology projects and system upgrades.
Provide basic IT training and guidance to hotel employees.
Ensure minimum downtime of critical hotel systems and escalate major issues to the IT Manager or relevant vendor.

Requirements

achelor’s/Diploma in Information Technology, Computer Science, Computer Applications, or a related field.
1-3 years of IT support experience, preferably in a hotel, resort, or hospitality environment.
Knowledge of hotel PMS and POS systems is preferred.
Good understanding of LAN/WAN, TCP/IP, Wi-Fi, switches, routers, and basic network troubleshooting.
Knowledge of Windows OS, Microsoft Office, Active Directory, printers, and hardware troubleshooting.
Basic knowledge of CCTV, PBX/telephone systems, IPTV, access control, and guest Wi-Fi is an advantage.
Strong problem-solving, communication, and interpersonal skills.
Ability to work in shifts, weekends, and holidays as required by hotel operations.
Good command of English; additional languages are an advantage.
Hospitality experience with good customer-service orientation will be preferred.