Product Support Specialist

The Sales Enablement Specialist is the bridge between sales strategy and day-to-day execution. You’ll equip our sales representatives with the tools, training, and streamlined processes they need to get the most out of Salesforce - and you’ll use what you learn from them to make our internal sales process better.

This role sits close to the sales team. You’ll train reps, build reports that leadership actually uses, spot where the process breaks down, and partner across Marketing, Technology, and Brand to keep everyone rowing in the same direction. We’re looking for someone genuinely passionate about Salesforce who enjoys helping other people succeed with it. Please apply or reach out to tiffany.emmell@randstadusa.com with questions.

salary: $23 - $24.5 per hour shift: First work hours: 8 AM - 5 PM education: No Degree Required

Responsibilities

Salesforce Training and Content Development

• Facilitate ongoing individual and group training on Salesforce features, navigation, and best practices
• Create and maintain training guides, quick-reference materials, and onboarding content that drive adoption of Salesforce tools

Sales Process Optimization

• Partner with Sales SLT and Sales Operations to identify bottlenecks and improvement opportunities across the Salesforce sales cycle
• Help implement automation and workflow enhancements that improve sales efficiency, accounting for downstream impacts on other internal systems
• Proactively gather user feedback on what’s working and what isn’t, including by leading process improvement workshops

Sales Metrics and Reporting

• Build reports and dashboards that give sales leadership clear insight into performance and opportunity
• Monitor Salesforce adoption, pipeline health, and rep productivity, and flag trends worth acting on
• Customize prebuilt Enablement reports and dashboards
• Help define and implement criteria for outcome and milestone measures

Salesforce Business Administration

• Serve as the subject matter expert on Salesforce and the first line of support for the sales team
• Collaborate with the development team to configure features and customize the platform to fit how sales actually works
• Provide support on the dashCRM platform

Skills

• Salesforce
• data analyst
• Sales Support

• Technical Support Qualifications

• Years of experience: 2 years

• Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. , Salesforce Training and Content Development

• Facilitate ongoing individual and group training on Salesforce features, navigation, and best practices
• Create and maintain training guides, quick-reference materials, and onboarding content that drive adoption of Salesforce tools

Sales Process Optimization

• Partner with Sales SLT and Sales Operations to identify bottlenecks and improvement opportunities across the Salesforce sales cycle
• Help implement automation and workflow enhancements that improve sales efficiency, accounting for downstream impacts on other internal systems
• Proactively gather user feedback on what’s working and what isn’t, including by leading process improvement workshops

Sales Metrics and Reporting

• Build reports and dashboards that give sales leadership clear insight into performance and opportunity
• Monitor Salesforce adoption, pipeline health, and rep productivity, and flag trends worth acting on
• Customize prebuilt Enablement reports and dashboards
• Help define and implement criteria for outcome and milestone measures

Salesforce Business Administration

• Serve as the subject matter expert on Salesforce and the first line of support for the sales team
• Collaborate with the development team to configure features and customize the platform to fit how sales actually works
• Provide support on the dashCRM platform

• Salesforce
• data analyst
• Sales Support
• Technical Support

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