IT Technician

JOB PURPOSE: To assist the I.T Manager in handling the information technology support needs for Buffalo Thunder Resort and Casino, Hilton Santa Fe Buffalo Thunder, Pojoaque Gaming, and Pueblo of Pojoaque Enterprises., * Assists in business application management.

• Assists with coordinating information needs with other departments.
• Assists with ordering supplies, equipment, and software.
• Assists with planning for future needs for equipment and software.
• Tracks work orders for computer repair, preventative maintenance, and solution delivery.
• Assists with upgrading systems, updating the internal knowledge base, and creating system documentation.
• Assists with upgrading operating systems, application software and utility software.
• Support core casino management applications.
• Identifies problems with computer systems and initiates corrective action.
• Other duties as assigned

Do you have experience in Standard operating procedures (SOPs)?, Do you have a High school diploma or GED?, * Must be at least 21 years of age.

• Knowledge and skills in using computers and various programs such as Microsoft Office, Exchange electronic mail, database and spreadsheet applications, and Windows 10.
• Knowledge of information technology and security departmental standard operating procedures.
• Knowledge of a casino management systems.
• Skill and knowledge in creating, analyzing, and correcting spreadsheets.
• Understanding of database applications.
• Knowledge of accounting practices and principles.
• Knowledge of troubleshooting techniques and ability in determining software and hardware problems.
• Good verbal and written communication skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Associate’s Degree in Computer Science or equivalent experience.
• Google I.T. Support Certificate or equivalent.
• Minimum (2) years’ experience in computer support.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Standing-15% /Walking-10% /Sitting-75%; Computer room setting/secluded and segregated.
• Casino and office setting.
• Exposure to cigarette smoke and noise.
• Exposure to electronic and computer equipment.
• Lifting and carrying up to 40 lbs.
• Some travel required.
• Required to work weekends, holidays, and overtime.