IT Technician I

The IT Technician I shall report to the Chief Information Officer/IT Technician II. Duties and responsibilities include, but are not limited to, the following:

• Provides customer service to college students, staff, faculty, and local patrons through onsite user assistance, one-on-one or via telephone help desk.
• Responds to questions from site and telephone customers regarding hardware and/or software issues/problems; troubleshoots, repairs, and maintains campus computers (PC and Macintosh), Smart Classrooms (includes PC tablets, projectors, audio/visual receivers, VCR/DVD combo, Creston control units); VOIP telephone equipment; and all peripherals (printers, copiers, scanners, cell phones, etc.).
• Confers with systems, technical, and programming personnel to resolve complex procedural or technical problems; operates supporting peripheral equipment as required and performs routine maintenance on computer hardware equipment; reviews printouts to ensure quality standards are met; performs minor networking troubleshooting from PC to network connectivity, such as servers, switchers, hubs, etc.
• Assists with identifying and locating reference materials for departmental acquisition; actively educates staff through a variety of media and communications such as website, written guidelines, helpful hints, and shortcuts.
• Assists with the development and/or recommendations for enhancing existing College computer capabilities and applications, future hardware and software application requirements, and campus-wide software standardization policies.
• Maintains familiarity and knowledge of all PC software applications currently being used across campus; performs minor personal computer peripheral hardware repairs; maintains small parts inventories necessary to make common repairs.
• Documents activities related to help desk inquiries and composes statistical reports summarizing overall activities; safeguards equipment and property following standard computer operations security procedures.
• May serve on various campus committees as assigned.

• Performs other duties as assigned or required.

• Nothing contained herein shall limit the President in assigning the employee to any of the various college activities for which he/she would be qualified in order to meet the needs of New Mexico Junior College.

Do you have a valid Driver’s License license?, Do you have experience in Employee relationship building?, Do you have a Associate’s degree?, * Associate’s degree in Computer Information Systems or related field preferred.

• Two (2) years of computer troubleshooting and repair experience; OR an equivalent combination of education, training, and experience.
• Must possess a valid State of New Mexico or Texas driver’s license.

Additional Qualifications

• Knowledge of modern computer equipment, programs, and operating systems.
• Knowledge of computer science theory, principles, practices and their application to a wide variety of programming and computer operations services.
• Knowledge of operating principles and practices of data processing equipment and peripherals.
• Knowledge of computer operating methods, languages and procedures used by the College.
• Knowledge of the operational standards and computer security procedures.
• Knowledge of proper public contact and telephone etiquette.
• Skill in both verbal and written communication.
• Skill in good organization and time management skills.
• Skill in accurately evaluating and analyzing hardware and software.
• Skill in determining accurate remedies when troubleshooting computer related problems.
• Skill in operating various types of office equipment including computers and related software and hardware.
• Skill in establishing and maintaining effective working relationships with other department staff, faculty, students and the public.
• Ability to install and maintain a variety of computer programs.
• Ability to analyze problems, identify alternative solutions and implement recommendations in support of goals.
• Ability to research a variety of information.
• Ability to tactfully respond to requests and inquiries from customers/users.
• Ability to prepare clear and concise reports.
• Positions may require the ability to safely move up to 50 pounds; and drive a golf cart, truck, and other related equipment.