IP Network Support - 3rd Line - Enterprise and Core - Cisco / Juniper

A growing managed service provider is looking for an experienced IP Support Service Desk professional to provide 3rd line technical support across complex network IP network environments. You will act as a senior escalation point for SD-WAN, LAN, WAN, managed firewall, and wireless issues, working closely with customers and third parties to resolve incidents. Working on a rang of vendors such as Juniper/Cisco, Fortinet, Meraki. You will maintain and support IP network infrastructure, troubleshoot complex technical issues, and support upgrades and changes across the estate. The role includes involvement in out-of-hours work where required.

The ideal candidate will have 5+ years’ experience within a Service Desk or NOC in an ISP, MSP or SME environment, with a strong hands-on networking background. You will have solid knowledge of routing, switching and wireless technologies, alongside experience with SD-WAN, firewalls and multi-vendor environments including Cisco, Fortinet, Juniper and Meraki.