IT Support Technician

• Provide frontline technical support to end users in person, remotely, and through the service-request process.
• Diagnose and resolve issues involving computers, software, user accounts, peripherals, and network connectivity.
• Support classroom, conference room, and AV technology, including displays, microphones, and conferencing systems.
• Assist with device setup, deployment, software installation, and routine OS/software updates.
• Perform routine tasks within enterprise management platforms such as Intune, Jamf, or Active Directory under supervision.
• Support technology projects, equipment refreshes, inventory tracking, and documentation of issues and solutions.

• 1 or more years of experience providing frontline IT/help-desk support for end users in an office or educational environment.
• Proficiency in troubleshooting Windows and macOS computers, software applications, and peripherals.
• Experience with workstation setup, equipment deployment, and employee onboarding/offboarding processes.
• Experience with classroom, conference room, and audiovisual technology, including displays, projectors, and conferencing systems.
• Experience with enterprise device management platforms such as Microsoft Intune or Jamf, and Active Directory administration.
• Excellent customer-service and interpersonal skills, with the ability to communicate effectively with technical and nontechnical users.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.