End User Support Technician

• Hands on Imaging a system
• The knowledge of ServiceNow is mandatory.
• Apple Machitosh 50% users
• How to add computer to a domain
• Network related Printer issues
• Voice related meeting room issues, like no voice on the laptop for a user in meeting
• TS issues like User Laptop is not powering on
• TS issues like Connecting laptop or Desktop to Docking station and what TS can be done of not connected
• What about SCCM
• Knowledge of Active directory
• Knowledge to TS Wi-Fi Connectivity issues
• Hardware replacement of Desktop or Laptop motherboards, Cards and other accessories
• You should be aware of the laptop/desktop models you have supported like Dell OptiPlex, Dell Latitude
• Knowledge about Office 365
• Wi-Fi Connectivity Issues
• Rack & Stack
• Migrations from Win 7 to Win 10 or 11
• Knowledge of Operating Systems
• TS Handheld mobile device by users
• Knowledge about Routers and Switches
• Parts shipping and ware house coordination

Rates Offered:

• The rates offered are between 20$-26$Hr/Day, whenever the support is requested.

Hours:

Monday-Friday 8am-5pm local time

Skillset: Must have Apple OS experience in addition to Windows. 50% of supported customer base uses Macintoshes.