Senior/Expert Data Analyst - Care

Experteer Overview In this role, you will own the customer care analytics domain end-to-end, driving measurements of satisfaction and operational improvements.You’ll partner with senior leadership to shape questions and decisions, and mentor junior analysts to raise problem-solving standards.The position sits within the Data, Analytics u**amp; Insights function, supporting cross-functional work across care, product, and operations.You’ll help translate care interactions into product and process improvements that reduce contact rates and improve delivery metrics.This is a mission-driven, data-first role at a high-growth, impact-focused company.Compensaciones / Beneficios - Own the measurement of customer satisfaction across care channels and quantify downstream impact on retention - Build evaluation frameworks for AI-powered care tools (chatbots, agent assistants) and measure deflection, resolution quality, and cost-per-contact - Translate care contact patterns into product root-cause insights to reduce Contact Rate and improve Perfect Order Rate - Own analytical domain end-to-end from data model to decision; partner with senior leadership to shape the questions we ask - Mentor junior analysts and raise the team’s problem-solving bar (Staff level)Responsabilidades - Strong SQL proficiency and ability to work with large, complex datasets - Track record of owning analytical problem spaces end-to-end with business-direction impact - Rigorous analytical mindset (causal vs. correlational reasoning) and ability to design measurement frameworks - Excellent communication and storytelling skills for senior stakeholders - Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics) - 5+ years of data analytics experience or equivalent ownershipRequisitos principales - Hybrid work environment - Remote work days and flex days - Mentorship programs - Accessibility policies - Diversity, equity and inclusion initiatives - Career development opportunities

This is a mission-driven, data-first role at a high-growth, impact-focused company.Compensaciones / Beneficios - Own the measurement of customer satisfaction across care channels and quantify downstream impact on retention - Build evaluation frameworks for AI-powered care tools (chatbots, agent assistants) and measure deflection, resolution quality, and cost-per-contact - Translate care contact patterns into product root-cause insights to reduce Contact Rate and improve Perfect Order Rate - Own analytical domain end-to-end from data model to decision; partner with senior leadership to shape the questions we ask - Mentor junior analysts and raise the team’s problem-solving bar (Staff level)Responsabilidades - Strong SQL proficiency and ability to work with large, complex datasets - Track record of owning analytical problem spaces end-to-end with business-direction impact - Rigorous analytical mindset (causal vs. correlational reasoning) and ability to design measurement frameworks

• Excellent communication and storytelling skills for senior stakeholders - Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics) - 5+ years of data analytics experience or equivalent ownershipRequisitos principales - Hybrid work environment - Remote work days and flex days - Mentorship programs - Accessibility policies - Diversity, equity and inclusion initiatives - Career development opportunities