Senior System Engineer | Microsoft 365

Work in an international IT environment where you’ll collaborate daily with engineers across Europe and take ownership of a diverse infrastructure., As aSenior System Engineer, you will join a small and technically versatile IT team, working closely with engineers and colleagues across different countries. This is not a role limited to ticket resolution: you will work across1st, 2nd and 3rd line support, infrastructure, cloud and systems administration, while contributing to the continuous improvement of the IT environment. Senior System Engineer - Your Role

• Provide1st, 2nd & 3rd line support, troubleshooting a broad range of hardware, software, endpoint and infrastructure issues.
• Administer and maintainMicrosoft 365, Entra ID, Azure, Windows and endpoint environments.
• Manage user lifecycle activities includingonboarding, offboarding and access management.
• Handleincidents, requests, problems and changeswithin an ITIL-based service environment, using Jira for ticket management.
• Work closely withinternational IT engineers, external providers and technical partnersto resolve issues and maintain service quality.
• Contribute toIT projects, process improvements, documentation and knowledge sharing, while providing technical backup to the wider team.

• 5+ years of experienceas a System Engineer or Service Engineer or in a similar infrastructure-focused role.
• Strong hands-on knowledge ofMicrosoft 365, Azure and Windows environments.
• Solid experience across1st, 2nd and 3rd line support, with excellent troubleshooting and problem-solving abilities.
• Comfortable working within anITIL-based environmentand usingJirafor IT service management.
• Strong communication skills and a genuineservice-oriented mindset; you enjoy working with people as much as solving technical challenges.
• Fluent English is essential; French and/or Dutch are a strong plus.

• International environment:work with IT professionals and users across multiple European locations.
• Technical variety:a broad role combining support, systems, cloud and infrastructure rather than repetitive ticket handling.
• Strong team culture:join a small, collaborative IT team where knowledge is shared and colleagues support each other.
• Professional growth:exposure to modern technologies, international projects and opportunities to develop your expertise.
• Competitive package:attractive salary and benefits adapted to your experience.
• Waterloo-based:full-time position with occasional travel and an international scope.

Benefits

• Company Car
• Meal Vouchers
• Fuel Card
• Mobility Budget
• Internal & External trainings
• Company phone & subscription
• Net Expenses
• End-of-year bonuses
• Group Insurance
• Health Insurance
• Team-building & incentives
• Parking
• 2 days remote
• 32 days off
• Flexible working hours