Network Analyst - Denver, CO (Hybrid)

Seeking for a Network Analyst will be responsible for managing and maintaining network infrastructure, troubleshooting issues, and ensuring efficient network operations.

• Review and validate incoming ServiceNow tickets.
• Assign tickets to appropriate technical staff.
• Manage Cisco WebEx configurations via Kurmi.
• Install and configure voice jumpers.
• Troubleshoot analog line issues and copper cabling infrastructure.
• Assist with phone relocation and installation tasks.
• Inventory phones and network switches for decommissioning or surplus processes.

Responsibilities:

• Network Operations and Maintenance (40%): Manage daily adds, moves, changes, and incidents. Triage tickets and route them to appropriate staff.
• Project Engagement (10%): Order circuits and coordinate cabling to support project efforts.
• Documentation and Monitoring (15%): Maintain documentation related to network design and configuration.
• Vendor Engagement (10%): Work with vendors to support network communications infrastructure.
• Inventory and Asset Management (15%): Manage inventory records of network hardware and software assets.
• Other Duties (10%): Take on additional responsibilities as needed to fulfill client mission and goals., Remote Role , Must be Local to CO Primary Job Duties: Tier I and II Support - 85% This position assists in providing technical support to CSP, which includes the use of Client’…
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• Degree in computer science, information systems, or related field.
• Certified network professional accreditation.
• Strong diagnostic and problem-solving skills.

Must Have Skills

• Hardware installation, maintenance, and repair (1-3 Years)
• Inventory and Asset Management (1-3 Years)
• Teamwork (1-3 Years)