Net Production Support Engineer

Join a fast-paced production support team helping keep mission-critical Azure-based applications running smoothly. This hybrid role in Bartlesville, Oklahoma focuses on troubleshooting, incident resolution, and small configuration or code changes in a 24x7 support environment. Responsibilities

• Provide L1/L2 production support for enterprise applications hosted in Azure.
• Triage incidents, identify root causes, and drive timely resolution of production issues.
• Support and troubleshoot Azure services such as Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB.
• Work with Dead Letter Queues, replay messages in Service Bus, and investigate message delivery concerns.
• Assist with DevOps pipeline issues, including re-running failed deployments and supporting CI/CD health.
• Troubleshoot Power BI gateway and configuration issues.
• Write queries for Cosmos DB and Synapse Data Warehouse and help investigate pipeline failures using KSQL.
• Make minor .NET/C# configuration or code updates within established guidelines.
• Document incidents, prepare root cause analysis, and support permanent fixes.
• Follow ITIL-based incident, problem, and change management processes.
• Communicate clearly with clients, stakeholders, and internal teams during active support and critical incidents.

• Hands-on experience supporting Azure-based applications and services.
• Strong troubleshooting skills with the ability to quickly assess issues and apply practical solutions.
• Working knowledge of .NET and C# for minor fixes and configuration updates.
• Experience with ServiceNow or a similar ITSM platform.
• Background supporting applications in a 24x7 production environment.
• Clear written and verbal communication skills for status updates and RCA documentation.
• Ability to work effectively in a customer-facing role.
• Familiarity with structured support processes and ITIL practices.
• Ability to collaborate across global teams in an onshore/offshore model.

Preferred Skills

• Experience in the energy sector.
• Familiarity with monitoring tools such as Azure Monitor and App Insights.
• Knowledge of Power BI support and troubleshooting.
• Experience handling CI/CD pipeline issues in DevOps environments.
• Comfort working onsite as needed for interviews, equipment pickup, or hybrid collaboration.
• Ability to support shift-based coverage for 24x7 operations.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We welcome candidates from all backgrounds and encourage you to apply if your experience aligns with the skills above.