Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience., * Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.

• Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.
• Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.
• Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.
• Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.

• 6 month+ of Help Desk, Service Desk, Technical Support, or customer-facing IT experience (OR technology related degrees or certifications will be looked at in lieu of experience)
• Strong customer service and communication skills with the ability to explain technical issues to non-technical users.
• Experience troubleshooting Windows operating systems, Microsoft Office/O365 applications, hardware, and peripheral devices.
• Basic understanding of networking concepts, remote support tools, VPN connectivity, and endpoint troubleshooting.
• Familiarity with POS systems, printers, mobile devices, or retail technology environments is preferred.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work effectively in a fast-paced environment.
• Strong problem-solving skills, reliability, professional attendance, and a willingness to learn new technologies.
• Technical certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

• Exposure to a broad range of technologies rather than a narrow support focus.
• Hands-on learning environment with mentorship from experienced IT professionals.
• Opportunity to develop into a well-rounded IT generalist supporting infrastructure, applications, endpoint devices, and retail technology platforms.
• Collaborative team culture with ongoing coaching and career development opportunities.
• Exposure to enterprise technology environments supporting users across the United States. Technology Doesn’t Change the World, People Do.®

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