Client Technologies Technician (IT Support Technician) - Entry

Job Summary: The technician will support computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. The role will also assist with workstation setup, equipment deployment, employee onboarding/offboarding, classroom and meeting technology, and routine IT maintenance., * Provide frontline technical support to faculty, staff, and students.

• Troubleshoot Windows and macOS computers.
• Troubleshoot software, applications, user accounts, and authentication issues.
• Support printers, peripherals, monitors, docking stations, keyboards, and mice.
• Troubleshoot basic network and connectivity issues.
• Assist with workstation setup and equipment replacement.
• Support employee onboarding and offboarding activities.
• Assist with office moves and technology deployments.
• Support classroom and conference-room technology.
• Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation equipment.
• Assist with Microsoft Teams, Zoom, livestreams, and hybrid events.
• Assist with Windows, macOS, and mobile device setup and deployment.
• Install approved software and perform routine operating-system updates.
• Assist with device enrollment and workstation configuration.
• Assist with technology inventory and equipment tracking.
• Escalate advanced technical issues to senior IT staff when required.

• High school diploma or equivalent.
• Experience or demonstrated knowledge supporting computers, technology, or end users.
• Basic knowledge of computer hardware.
• Basic knowledge of software and operating systems.
• Knowledge of computer peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.
• Strong customer-service skills.
• Good communication and interpersonal skills.

Preferred Skills

• Associate Degree or technical certification in Information Technology, Computer Science, Information Systems, or related field.
• Windows 10/11.
• macOS.
• Microsoft 365.
• Basic networking concepts.
• Active Directory.
• Microsoft Intune.
• Jamf.
• Mobile device support.
• Classroom or audiovisual technology.
• Microsoft Teams.
• Zoom or similar conferencing technologies.

InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.