IT Support Technician job in Columbia

SYSTEMTEC is seeking a IT Support Technician for a on-site opportunity for candidates in Columbia, SC. Candidate will provide frontline IT support to faculty, staff, and students in a fully on-site academic environment. The role will troubleshoot end-user technology, support classroom and audiovisual systems, assist with device deployment and maintenance, and partner with IT staff to resolve or escalate technical issues., * Provide first-level technical assistance to faculty, staff, and students through in-person, remote, and service-request channels.

• Troubleshoot computers, applications, accounts, connectivity, printers, peripherals, mobile devices, and related technology.
• Set up, configure, deploy, maintain, and replace workstations and other endpoint equipment.
• Support classroom, conference-room, audiovisual, presentation, and video-conferencing technology.
• Assist with onboarding, offboarding, equipment moves, technology refreshes, inventory activities, and other IT projects.
• Document support activities, follow established procedures, collaborate with IT personnel, and escalate issues requiring advanced troubleshooting or administrative access.

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Associate degree or technical certification in information technology, computer science, information systems, or a related field.
• Demonstrated knowledge or hands-on experience supporting computers, technology, or end users.
• Basic understanding of computer hardware, software, operating systems, and peripherals.
• Ability to diagnose and resolve common computer and technology issues.
• Familiarity with Windows operating systems and general desktop support.
• Strong customer-service, communication, and problem-solving skills.
• Ability to work effectively in a fully on-site support environment.
• Must be a current South Carolina resident relocation is not available.

Preferred Skills/Experience of the IT Support Technician:

• Experience with Windows 10/11, macOS, Microsoft 365, Teams, Zoom, networking concepts, Active Directory, Intune, Jamf, mobile devices, classroom technology, or audiovisual/conferencing systems.

Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey .