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Help Desk Specialist

Zachary Piper
Kansas City, MO, United States
11 days ago
Apply on www.clearancejobs.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$50,000.0 - $55,000.0
Working hours
Shift work
Job source
www.clearancejobs.com

Tech stack

CompTIA Security+ Desktop Computing Issue Tracking Systems Microsoft Office SC Clearance

Job description

  • Provide technical support for laptops, desktops, printers, mobile devices, and other network-connected equipment

  • Troubleshoot hardware, software, connectivity, operating system, Microsoft Office, and video teleconferencing issues

  • Work directly with end users and government personnel to identify, troubleshoot, and resolve technical issues in a timely manner

  • Support daily operations of the Enterprise Service Desk, including ticket management, script execution, and call handling

  • Accurately document troubleshooting steps, resolutions, and user interactions within ticketing systems

  • Meet established service level agreements and performance goals through efficient issue resolution and thorough documentation

  • Escalate complex or unresolved technical issues to the appropriate support teams when necessary

Requirements

  • Active Secret Clearance

  • 1+ year of IT support experience

  • CompTIA Security+ or an equivalent IAT Level II certification (such as CCNA Security or CySA+)

  • Experience troubleshooting hardware, software, and network-related issues

  • Familiarity with ticketing systems and standard IT service desk procedures

Benefits & conditions

  • Pay Range: $50,000 - $55,000
  • Paid Time Off (PTO) & Paid Holidays
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan Sick Leave (as required by law)

Apply for this position

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Apply on www.clearancejobs.com
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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1:53 min

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