Help Desk Specialist

• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment

• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems

• Collaborate with employees and leadership to diagnose and resolve IT problems

• Support daily operations of the Enterprise Service Desk

• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics

• Active Secret Clearance

• At least 1 year of IT support experience

• IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent)

• Hands-on experience with troubleshooting, ticketing tools, and general IT support

• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required

• Salary range: $50,000-$55,000 annually

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in Kansas City, MO. The Help Desk Specialist provides end-user technical support across a large enterprise environment. It’s an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night-shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.