Help Desk Specialist

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices

• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues

• Work directly with employees and officials to troubleshoot and resolve technical issues

• Execute operations in support of the Enterprise Service Desk

• Meet service goals by opening and closing tickets, executing scripts, and answering calls, Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO…
• 3 days ago, Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term, fully funded Department of Defense (DoD) program through 2028. This position is based in Kansas Ci…
• 5 days ago

• Must have an Active Secret Clearance

• Entry level IT experience

• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

• Experience with troubleshooting, ticketing systems, and support for IT devices

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

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