Network Engineer - Managed Services

Ready to take your technical expertise to the next level without burning out in the process? We believe great engineers do their best work when they’re supported, challenged, and trusted, not treated like a ticket-closing machine., * Collaborate with the service desk and network engineering teams to resolve complex networking issues

• Provide onsite and remote support to clients across highly diverse environments
• Monitor, manage, and maintain client systems using RMM tools
• Install, configure, troubleshoot, and resolve network, server, and end-user issues
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, email, and phone
• Collaborate with third-party vendors to expedite issue resolution
• Manage and document service tickets with accurate time entry
• Participate in an after-hours on-call rotation (approximately 1 week every 5-6 weeks)
• Adhere to company policies, procedures, and security best practices

• 3+ years of Network Engineering experience in a Managed Service Provider environment
• 5+ years of combined IT field experience (network engineering, service desk, field technician, or similar)
• Strong expertise in networking fundamentals: firewalls, switches, network protocols, and VPN; virtualization experience is a plus
• Hands-on experience with SonicWall, Fortinet, and/or Ubiquiti preferred
• Strong working knowledge of Microsoft Active Directory and/or Azure administration
• Experience with backup and disaster recovery monitoring; familiarity with Datto and Slide preferred
• Experience supporting Microsoft Server 2016-2022 environments
• Knowledge of cybersecurity incident response and best practices
• Experience with ConnectWise and IT Glue preferred
• Excellent troubleshooting, organizational, and communication skills
• Valid driver’s license, reliable transportation, and a clean driving record
• Ability to pass a drug test and CJIS authorization requirements

Willmar / Saint Cloud Area | In-Person | Full-Time:Hybrid | $65k - $85k starting, depending on qualifications., For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.

We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time., * OTE for this role is between $60k - $100k+ depending on your experience. We have uncapped commissions, so your success is celebrated!

Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.