IT Technician

Reporting to the SaaS Customer Operations Director, you will be part of the team responsible for the following areas:

• Monitoring the health and status of the technologies, applications and services delivering multiple cloud environments
• Diagnosing and fixing technical issues with Cloud Infrastructure using remote and on-site tools
• Assisting with customer support issues and troubleshooting under tight SLA’s
• Provide technical input to Pre-Sales engagements
• Designing and planning upgrades, refresh activities and improvements to ensure a resilient and secure environment that meets SLA’s and regulatory compliance
• Developing and applying monitoring and maintenance procedures to minimize disruption and provide an optimised environment.
• Researching, designing and applying best practices to the services to support growth and mitigate risk
• Delivering out of hours on-call support and planned maintenance activities for controlled releases and upgrades

Ideally have hands on practical experience in the following:

• Management, configuration and maintenance of enterprise SQL environments in multi-tenanted, 24x7x365 configurations, including:
• Query plan debugging, tuning and optimisation

• Configuring RDBMS for virtualised and cloud based instances (ie: Azure)

• Operations and management of VMware virtualised environments including clustered/resilient configurations, DR, monitoring, capacity planning and optimisation
• Management and configuration of Windows Server 2008R2, 2012 & 2014, in various roles and functions (IIS, AD, DNS, FSRM, SQL)
• Operations and management of different enterprise storage technologies (NAS, SAN ) including optimisation for databases
• An understanding of TCP/IP networking in regards to servers, routers, firewalls, applications, databases and storage.
• Troubleshooting and optimisation of enterprise applications running in Cloud environments

The following skills are also desirable:

• An understanding of web application stacks and interoperability of various components
• Experience in EMC CMS application stack and database configurations
• Experience working with SQL supported applications and teams subject to a full development lifecycle
• Experience and exposure to development/Ops tools including JIRA, Elastic Search, Selenium, PowerShell

Additional Requirements:

• Office based role. Willing to travel and work in other locations around the UK at short notice. Car driver with a clean license.
• Ability to work within 24-7 on-call shift pattern, split between the team, The successful applicant will have a good understanding of the various technologies underpinning a multi-tenanted Cloud environment along with experience in the configuration, management and optimisation of SQL in clustered and non-clustered environments. As well as being a good trouble-shooter, you will also have a good understanding of operations and maintenance, work well in a team and be comfortable working without supervision. You must be energetic with a genuine desire to learn about a broad range of applications, technologies and practices that make up our enterprise cloud proposition.

Upto £50k based on Skills & Experience

Our client is a successful SaaS Cloud Based Service Provider who is seeking a Senior IT Technician to join their expanding team.