Interaction Designer

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centred Design job family and is an Interaction Design role at Senior Interaction Designer level., As a senior interaction designer, you will design accessible and impactful services and products for HMCTS. You’ll be a part of advancing our approach, helping to grow our design culture, coaching junior and mid-weight members of the team, and partnering with and inspiring our stakeholders.

The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users - ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As an interaction designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues., As a Senior Interaction Designer, you will:

• Work with service managers and product owners to develop design concepts

• Have responsibility across complex services

• Help set direction and embed good practice within teams

• Make important decisions based on research and understand how this research impacts others

• Analyse and interpret user needs and business objectives in highly complex service areas

• Lead on design concepts that help reimagine how services can be delivered end-to-end

• Ensure services are designed with inclusivity and accessibility in mind

• Lead on design workshops and design sprints with the team, senior stakeholders and users

• Rapidly design and test digital prototypes with users

• Work across multiple projects and teams to ensure consistency and continuity between products and services that must work together

• Work with technical roles to promote an outcomes-led approach to designing services that consider technical feasibility and how to address technical challenges

• Develop and maintain design standards and a pattern library, ensuring patterns and components are consistent, accessible, and easy to use across our digital products and services.

• Train, mentor and line manage other designers

• Take a lead in growing and advancing our Design Community of Practice, including recruitment and onboarding new team members and developing design best practice.

• Contribute to shaping the structure of the design team and the roles required to enable the team to scale., This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

• Experience - As demonstrated in your application form. In the event of a high number of applications, we will conduct a pre-sift on your CV. Should you reach the benchmark for the pre-sift you will progress to a full sift.

• Behaviours - You will be required to provide evidence of the following key behaviours at G7 Level. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD), The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy., Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

To be successful in this role, you’ll need:

• A track record in designing and developing workable prototypes in low, medium and high fidelity to meet user needs for digital services

• Experience working collaboratively in fast-paced agile teams

• To get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting

• Knowledge of agile ways of working and user-centred interaction design

• To be comfortable working autonomously to help key stakeholders such as judges, operational leaders, service managers and programme directors understand the importance and value of a user-centred approach to designing services

• Excellent presentation skills with experience presenting prototypes and deliverables to business leads and stakeholders

• To keep up to date with the latest interaction design standards and practices, ensuring that our solutions respond accordingly, Making Effective Decisions Changing and Improving Seeing the Big Picture Communicating and Influencing, Presentation Level of security checks required DBS Basic

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725 Your salary will be dependent on your base location, The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans