Technical Services Engineer

Job Title - Technical Services Engineer (Mon-Fri, No Weekends!) Location: Rushden (No Travel) Salary - £35,000 - £45,000 + Up to 10% Bonus & Tools/Required Kit, Looking for a way to use your engineering expertise without spending every week on the road? Tired of weekend rotas and unpredictable shift patterns? Step into a purely Monday-to-Friday role with a global market leader. We are looking for a Technical Services Engineer to deliver expert technical support and remote diagnostics for all Tecniplast group equipment, ensuring customers receive a professional, responsive, high-quality service experience. The role acts as a central technical resource for customers, field engineers, and internal departments. The Technical Services Engineer will provide fault diagnosis, troubleshooting, parts identification, and technical guidance.

This is an excellent opportunity for a seasoned multi-skilled Field Service Engineer, Service Engineer, Maintenance Engineer, or Technical Support Engineer looking to move into a predominantly office-based position while remaining heavily involved in diagnostics, problem-solving, and technical investigations.

Technical Services Engineer - What You Will Be Doing

-Provide first and second-line technical support to customers and engineers via phone, email, video support, and remote diagnostic tools.

• Diagnose equipment faults and determine effective solutions.

• Support customers with troubleshooting, maintenance guidance, and preventative measures.

• Manage technical support cases from initial enquiry through to resolution.

• Act as a technical escalation point for complex service issues.

• Provide technical mentoring and support to field-based engineers.

• Investigate recurring faults and identify opportunities to improve equipment reliability and service performance.

• Develop and maintain technical documentation, troubleshooting guides, and best-practice resources.

• Liaise with manufacturers and suppliers to resolve technical challenges.

• Occasionally attend customer sites when required to support major breakdowns, complex investigations, or training activities., If you’re an experienced engineer who enjoys troubleshooting, solving complex technical challenges, and supporting others to succeed, we’d love to hear from you.

We’re keen to speak with candidates who have experience in, Field Service Engineering, Technical Support Engineering, Service Engineering, Maintenance Engineering or Electrical, Mechanical or Electro-Mechanical Equipment

You’ll ideally have

• Strong fault-finding and diagnostic skills

• Significant multi-skilled engineering experience

• Experience supporting customers in a technical environment

• Excellent communication and problem-solving abilities

• The confidence to advise both customers and engineers on complex technical issues

• The ability to manage multiple priorities and support cases effectively

• A proactive, customer-focused approach, * Communication Skills (Key)
• Customer Service
• Maintenance Activities
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Problem Solving (Process)
• Self-Motivation
• Teamwork (Teams)
• Technical Services Management
• Technical Support (IT)