PC Technician

AMERISAFE, Inc.

DeRidder, LA, United States

10 days ago

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

Computer Networks Desktop Computing Networking Hardware Network Protocols Software Troubleshooting Peripherals

Respond to service requests to diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment
Service copiers, printers and faxes by changing toners, rollers, fuser assemblies and general cleaning and maintenance
Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products
Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products
Assist in the maintenance of the inventory of all computers, monitors, keyboards, printers and other peripheral equipment
Perform all functions in accordance with corporate policies and procedures, as well as all legal, licensing and copyright requirements
Accurately and timely document all support activities per approved policies and procedures

Minimum of two years of applicable experience or comparable education
Associate or bachelor’s degree and/or relevant technical certifications a plus
Extensive hands-on hardware/software troubleshooting and support experience
Working technical knowledge of current network protocols, operating systems and standards
Able to read and understand technical manuals, procedural documentation and OEM guides
Able to assemble and configure computers and peripherals with hardware and software
Able to lift and transport heavy to moderately heavy objects, such as computers and peripherals
Able to handle multiple, changing priorities in a dynamic, fast-paced environment
Strong organizational and time-management skills
Demonstrated ability to effectively communicate with co-workers, management, external personnel and especially non-technical users
Demonstrated ability to troubleshoot technical issues
Demonstrated ability in creative thinking, self-direction and initiative
Demonstrated customer-service orientation and attitude
Willing to occasionally work extended hours and weekends
Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service.