Direct Support Supervisor

The DSS collaborates closely with all departments-including Billing, Payroll, Quality Assurance (Q/A), and Human Resources (HR)-to ensure operational accuracy and efficiency within the program. The DSS maintains compliance with all applicable DDS policies and procedures and serves as an integral member of the Myers-Davis team in achieving the organization’s overall goals and objectives.

This is a Full-Time position with the following schedule: Monday-Friday, 8:30am-5:00pm.

Responsibilities:

• Receive and process referrals from care coordinators for new Waiver clients
• Develop service schedules for new referrals
• Prepare and maintain accurate client files, including timely submission of new consumer documentation
• Attend required quarterly trainings (virtual or in person)
• Travel to meet with staff, clients, and families, and attend mandatory meetings
• Ensure the health and safety of Waiver recipients
• Collaborate with Quality Assurance (QA) to resolve compliance issues
• Supervise Direct Support Professionals (DSPs)
• Partner with Human Resources (HR) to complete new hire processes and required DSP training
• Generate accurate billing and payroll data in a timely manner
• Support clients, families, and employees with program-related needs
• Provide guidance and resources to assist in implementing client goal plans
• Conduct annual meetings with assigned clients and submit updated documentation
• Complete and submit Quarterly Consumer Contact Reports on time

• High school diploma or GED required
• Valid driver’s license required
• Relevant work experience preferred but not required
• Strong communication, reading, writing, and problem-solving skills
• Ability to interpret documents and instructions and perform basic mathematical calculations
• Proficiency in Microsoft Word, Excel, Outlook, and internet applications
• Professional presentation and conduct, including punctuality, confidentiality, and respect for others
• Ability to work independently while contributing as a collaborative team member