Sr. IT Services Specialist

Experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency.

• Serve as the top escalation resource for complex technical issues

• Mentor junior staff and promote a high-performance service culture

• Align IT services with business and jobsite needs

• Implement and manage ITIL processes (incident, problem, change)

• Design and maintain service catalog, SLAs, and support models (L1/L2/L3)

• Improve service delivery through automation, self-service, and process optimization

• Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access

• Manage device lifecycle (procurement through refresh)

• Analyze service metrics and drive continuous improvement

• Support and lead IT projects and initiatives

• 5 -10+ years in IT support or operations

• Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management

• Proven ability to handle escalations and lead improvements

• Experience supporting large or field-based organizations preferred

• Excellent communication and stakeholder engagement skills

Consistently regarded as one of Chicago’s largest and most respected General Contractors.

• Competitive salary ranging from $90,000 to $105,000 USD.
• Permanent role in the business services industry.