IT Specialist

The IT Specialist will play a key role in maintaining and supporting technology systems to ensure seamless operations. Based in Austin, Texas, the role involves working closely with the technology team to address IT-related needs and troubleshoot technical issues effectively., * Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.

• Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users, depending on overall workload and application specialty.
• Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
• Implement and integrate new applications/systems with support from other IT staff.
• Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
• Assist with support tickets as a second level escalation point.
• Deliver special purpose training programs for new hires summer associates, and other firm employees as directed.
• Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability.
• Participate in an after hours on call rotation

• MS Windows desktop support.
• 3+ years of experience. Unable to sponsor candidates., * 3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
• Windows 10/11, A+, and Network+ Certifications.
• Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email. Ability to communicate technical information to non-technical personnel.
• Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
• Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
• Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
• Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation)
• Ability to work onsite in the Austin office 5 days per week is required.

• Competitive salary ranging from $80,000 to $100,000 USD annually.