Technology Support Specialist III -1.0 FTE

Provide advanced on-site and phone support to users requiring technical assistance, and train users in functions and operations of computers and software. Install computer hardware and software., * Provide advanced on-site and telephone support for users of hardware and software.

• Install Windows PCs, Chromebooks, and iPads, including applicable peripherals, software, and apps.
• Manage district technology hardware, groups, and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
• Conduct and document in-depth problem-solving research.
• Develop, test, and install new software programs and updates
• Document and review troubleshooting steps and solutions in the Help Desk ticket system.
• Diagnose hardware problems and replace components as needed.
• Develop and conduct training for use of district technology hardware and software with individuals and small groups.
• Evaluate needs of user departments and recommend hardware and software solutions.
• Diagnose complex hardware problems and replace components as needed.
• Diagnose network and related issues and make repairs as needed.
• Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
• Performs other duties as assigned.
• Maintains regular attendance., * Advanced operation of Windows PCs, Chromebooks, and iPads, and related peripherals.
• Advanced operation of software applications used by students, teachers, and staff.
• Installation and maintenance of computer hardware, peripherals, and software.
• Proper methods of storing equipment, materials, and supplies.
• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of the field of specialty.
• Principles of technical writing.
• Public speaking techniques.
• ABILITY TO:
• Install computer hardware and software.
• Plan, develop, coordinate, and execute training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers, and other peripheral equipment.
• Provide assistance and technical knowledge of various software applications.
• Develop and present training sessions on the operation of computer hardware and software applications.
• Maintain current knowledge of technological advances in the field.
• Establish and maintain cooperative and effective working relationships with others.
• Communicate effectively both orally and in writing.
• Work independently on tasks as well as part of a team.

• High school diploma or G.E.D. Certificate supplemented by coursework in microcomputers and software applications
• Five years of microcomputer and software operations and installation experience.
• Associate’s degree in computer information systems, networking technology, or a related field (preferred), * Work is performed while standing, sitting and/or walking.
• Requires the ability to communicate effectively using speech, vision and hearing.
• Requires the use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires the ability to lift, carry, push or pull light weights, up to 30 pounds