IT-Planet - Senior Onsite Support Engineer H/F/X

IT-planet

Belgium

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Languages

Spanish, French, German

Job source

actiris.brussels

Tech stack

Microsoft Windows Active Directory Configuration Management Issue Tracking Systems Microsoft Office System Center Configuration Manager Remote Desktop Services Wi-Fi Technology Servicenow

Job description

Provision of desktop / Laptop / Mobile devices to business users, field based users, and warehouse locations with relevant peripherals and access to all necessary line-of-business, enterprise and corporate applications
Provide support to desktop environment to business users, field based users, and warehouse locations
Provide support for Mobile device management for business users, field based users, and warehouse locations
Provide support for all necessary line-of-business, enterprise and corporate applications
Provision and support of a desktop management regime with associated tools (e.g. Group Policies, SCCM, AV) that ensure all devices are appropriately manageable, secure, up to date and reliable
Train users on applications and help them resolve application issues
Monitor incidents, requests, problems and change to ensure they are progressed within SLAs, and escalate as required, + Comprendre : Expérimenté - (C1)
Écrire : Expérimenté - (C1)
Lire : Expérimenté - (C1)
Parler : Expérimenté - (C1)
Français (atout)
Comprendre : Indépendant - (B1)
Écrire : Indépendant - (B1)
Lire : Indépendant - (B1)
Parler : Indépendant - (B1)
Néérlandais (atout)
Comprendre : Expérimenté - (C1)
Écrire : Expérimenté - (C1)
Lire : Expérimenté - (C1)
Parler : Expérimenté - (C1)

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Requirements

Windows 7, 8.1 & 10
Microsoft Office applications
SCCM - System Centre Configuration Manager - used for network build of devices
Mobile Device Management (Mobile Iron, Apple business manager, desirable)
Understanding of Service Management tools ticket system (Service now, desirable)
Active Directory administration
Network\ Local printing
General understanding of networking LAN/WAN/WiFi
Remote desktop tools
Local dialect Any other languages desirable (French, German, Spanish)
Excellent communication and writing skills. Well organised. Professional presentation, friendly and outgoing, can do attitude a must. Self-starting and motivated
To work efficiently and effectively as part of a team, both locally and remotely