Systems Engineer III

Spectraforce

Salisbury, NC, United States

7 days ago

Apply on leoforce.us

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

leoforce.us

Tech stack

Microsoft Excel Microsoft Windows Active Directory Apple Mac Systems Systems Engineering Data Mining Firmware System Center Configuration Manager Print Servers Microsoft PowerPoint Windows PowerShell Azure Active Directory

+6 more

User Environment Management Microsoft InTune Deployment Automation Casper Suite Laptops Servicenow

Job description

We’re seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment. You’ll be part of the End User Services team responsible for the end-user computing estate-Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting. The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details.
What You’ll Do
Endpoint Engineering & Support
- Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
- Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
- Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
- Maintain documentation, runbooks, and KBs.
- Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.
Printing Environment
Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print?related incidents.
Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.
Communication & Collaboration
Create concise presentations, dashboards, and executive-ready summaries.
Coordinate with business units for pilot groups, deployment windows, and change communications.
Document procedural runbooks and contribute to standard operating procedures.

Requirements

3+ years in End User Computing / Workplace / Endpoint Engineering roles.
Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
Proficient experience in Windows 10/11 and MacOS support.
Outstanding written and verbal communication skills with experience presenting status to management and directors.
Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.
Adept at data extraction and manipulation to analyze and report across multiple sources.
Strong proficiency with Excel and PowerPoint. Nice to Have (Preferred)
Solid understanding of Active Directory, GPO, Azure AD.
PowerShell for endpoint automation, reporting, and remediation.
Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
Knowledge of print server administration, printer driver packaging, and secure print workflows.
Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD?102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.
Work Environment