Database Manager

We are supporting an established UK animal welfare charity with the appointment of a Database & Fundraising Manager on an initial 7-month fixed-term contract, with the potential for the position to become permanent. Ideally able to travel to the Kent office Wednesday’s but not essential.

This is a hands-on fundraising operations role with responsibility for the charity’s CRM, supporter data, income processing, reconciliations, direct debits, lottery administration and fundraising campaign data.

You will work closely with the fundraising team, senior leadership and external accountants and suppliers, taking ownership of accurate data and efficient processes during a period of transition., * Manage the charity’s Raiser’s Edge CRM, including data entry, cleansing, imports, exports and supporter records.

• Produce data selections, segmentation, reports and analysis for fundraising and communications.
• Manage direct debit and standing order administration, including uploads, cancellations, unpaid payments and reconciliations.
• Reconcile fundraising income against bank and accounting records and investigate discrepancies.
• Oversee lottery administration, including membership records, monthly draws and winner communications.
• Support fundraising appeals through data selections, exports and coordination with external mailing suppliers.
• Monitor fundraising income and produce accurate reports.
• Maintain database processes, documentation and data quality.
• Provide general fundraising and supporter administration as required., Please note we’re not responsible for the content of job ads, as they’re posted by the recruiter. We’ll aim to resolve the reported issue and we’ll use your feedback to improve the quality of our ads.

We’re looking for an experienced fundraising database, CRM, data or income-processing professional with:

• Proven experience using Raiser’s Edge or a comparable fundraising CRM.
• Advanced Excel and strong data-management skills.
• Experience working with large datasets, imports/exports, segmentation and reporting.
• Experience with direct debits, standing orders, income processing or financial reconciliation.
• Exceptional attention to detail and accuracy.
• Strong organisational and problem-solving skills.
• The ability to work independently and manage competing priorities.
• A good understanding of CRM data quality and best practice.

Charity or fundraising experience is desirable but not essential.