We are looking for a Service Manager SAP to lead and manage SAP services within complex Enterprise Solutions environments. The role will be responsible for ensuring service quality, contractual compliance, client satisfaction, operational efficiency and continuous improvement across the assigned service scope.

The Service Manager will act as a key point of contact for the client, coordinating delivery teams, client stakeholders and third parties, while ensuring that SLAs, governance, methodology, quality standards and service commitments are properly managed and continuously improved.

Your role:

• Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
• Ensure the sustainability, quality and continuous improvement of the service over time.
• Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.
• Lead service governance meetings with the client, preparing and presenting service performance, risks, priorities and recommendations.
• Manage client expectations and ensure alignment between the SAP service, business needs and market best practices.
• Coordinate multidisciplinary teams, client units and third-party providers to ensure effective service delivery.
• Promote the use of service management methodologies, quality plans, tools and productivity improvement practices.

This role describes your starting point at NTT DATA. We believe in long-term relationships and in supporting your growth. As your skills and ambitions evolve, we will work with you to identify future opportunities, projects, and career paths across our organization.

• 5 years - 10 years of experience in SAP service management, SAP application management, delivery management or similar roles.
• Strong understanding of service governance, SLA management, contractual scope and service delivery models.
• Experience coordinating multidisciplinary teams, client stakeholders and third-party providers.
• Strong client-facing, communication and stakeholder management skills.
• Analytical mindset and ability to diagnose, structure and solve complex service or solution-related problems.
• Knowledge of service management methodologies, quality frameworks and productivity tools.
• Awareness of data privacy, information security, ethical considerations and technology disruption.
• Fluently English and French speaking. Dutch is a plus.

We foster an environment where curiosity, innovation, engagement, and teamwork are celebrated. Our peoplefirst philosophy is one of the core reasons we continue to be recognized globally.

? Career development & continuous learning

Access a structured training path, ongoing learning resources, annual performance reviews, and a dedicated mentorship program - all designed to help you grow professionally and take on new challenges.

? Work-life balance supported by our BeFlex policy

As a company, we embrace a BeFlex approach that empowers our people with a level of flexibility in how they manage their workday.

Global Top Employer

We are proudly certified as a Global Top Employer acknowledging our commitment to being a place where people can grow and thrive.

? Health & wellbeing first

Your mental wellbeing matters. Employees have access to certified psychologists and online mental health workshops.

? Diversity, Equity & Inclusion

We are committed to creating a workplace where everyone can thrive, regardless of gender, nationality, sexual orientation, disability, age, or background. Inclusion is part of who we are and how we work.

WeAreAllUnique #YouMakeUsUnique

Upon receiving an interview, you may request accommodation for any accessibility needs.

As a global leader in business and technology innovation, we work with top organizations worldwide to deliver solutions that create meaningful impact.

With 190,000+ professionals across 70+ countries, we blend deep expertise with a culture that values learning, curiosity, and collaboration.

We lead transformation and deliver secure, innovative, industry-specific solutions that move businesses forward. Our people drive everything we achieve; they think bold to deliver the outcome while ensuring every voice is heard.