General Technician - Technical Services @ Alief Support Facility

To be the first point of contact for users seeking technical assistance regarding technology issues. Will be responsible for installations of new hardware purchased at a central level, assisting campuses with specialty applications/upgrades, provide detailed technical phone support for users, will be responsible for tracking incoming calls in a trouble-ticket call-tracking system, and will be responsible for call escalation and routing to appropriate technology personnel., * Perform detailed phone support for any user requesting assistance with technology related issues while providing a high level of customer service.

• Assist, diagnose, and resolve technology problems relating to computers, laptops, software, peripherals, and related technologies.
• Provide detailed technical support for the Microsoft family of products; including Windows Operating Systems and Office 365.
• Provide basic network administration tasks such as user account resets, password resets, and print queue monitoring.
• Keep detailed technical support records in a district trouble-ticket call-tracking system.
• Installation and setup of computers, software, peripherals, and other technology equipment.
• Provide technical support for other software and hardware as assigned by the Manager of Help Desk and Administrative Technical Support.
• Communicate effectively, verbal and written, with all users and technology personnel.
• Assist users in any new installations/upgrades as directed by the manager of specialty apps/installations.

Other

• Follow district safety protocols and emergency procedures.
• Compile, maintain, and file all reports, records, and other documents required.
• Maintain an appropriate level of technology competence to meet the current and future needs of Alief.
• Implement alternative methods of instruction as needed.
• Perform other duties as assigned

Education/Certification:

• Bachelor’s degree from an accredited university in a computer related field preferred
• Preferred certifications include: CompTIA A+, CompTIA Network+, or any relevant Microsoft certificates

Special Knowledge/Skills/Abilities:

• Proficient in the support of computers, software, printers, and related peripherals
• Thorough understanding of networking concepts and capabilities
• Proficient understanding of how to manage user and computer objects in Active Directory, including organizational unit structure
• Excellent written and oral communication skills
• Ability to communicate and work well in a large diverse workforce
• Strong organizational skills with the ability to multitask

Experience:

• Minimum of three (3) years of experience providing technical support required

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing pulling, and twisting

Motion: Repetitive hand motions; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds), may require occasional heavy lifting and carrying (45 pounds and over)

Environment: Work is performed in an office environment; on-call and after-hours work may occasionally be required; frequent districtwide travel; may be required to be on-call 24 hours a day

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

Hiring administrators review applications, interview, and recommend for hire.

Calendar Days: 235

Pay Grade: P02

2026-2027 Salary Range: Min. $65,967 Mid. $77,716 Max. $89,468 (Based on previous experience)

Salary is based on 235 days. If working less than 235 days, the salary will be less.