Network Support Engineer

Our client, an industry leader in applied AI, has an excellent opportunity for a Network Support Engineer to work on a 1-2/month opportunity. Work will be on-site in Austin, TX, Washington, DC, or New York, NY. The Network Support Engineer will maintain reliable wired and wireless network connectivity, troubleshoot end-user network issues, and support office infrastructure initiatives. The role requires hands-on execution, experience with enterprise Wi-Fi, and strong network operations proficiency., * Provide day-to-day support for wired and wireless network infrastructure across office locations.

• Troubleshoot and resolve Wi-Fi connectivity, performance, roaming, and device authentication issues.
• Monitor network health and proactively identify potential issues impacting users.
• Support network equipment installation, configuration, and maintenance.
• Diagnose and resolve wireless connectivity issues involving access points, RF interference, bandwidth utilization, and client performance.
• Analyze wireless coverage and performance metrics to ensure a reliable user experience.
• Assist with wireless network optimization and tuning.
• Support ongoing office moves, expansions, workstation deployments, and network provisioning.
• Capture user feedback, translate into improvements, and communicate findings to HQ.
• Coordinate with facilities, vendors, and IT teams to resolve connectivity issues.
• Assist with network documentation, inventory management, and asset tracking.
• Respond to and resolve employee network-related issues in a timely manner.
• Escalate complex issues when necessary while maintaining ownership through resolution.
• Document root causes and contribute to process improvements and runbooks.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * 3+ years of hands-on network support or network engineering experience.

• Strong experience troubleshooting enterprise wired and wireless networks.
• Experience administering and supporting Cisco Meraki, Unifi, and Aruba HPE networking environments.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, switching and routing, and VPN connectivity.
• Experience supporting office-based IT environments with onsite users.
• Strong customer service and communication skills.
• Preferred: Experience with Meraki Wireless and HPE solutions.
• Preferred: Experience supporting high-growth or startup environments.
• Preferred: Familiarity with network monitoring and troubleshooting tools.
• Preferred: Certifications such as CCNA, Meraki, or Aruba.
• Key must-haves: Enterprise Wi-Fi troubleshooting, Cisco Meraki experience, onsite support experience, strong networking fundamentals.
• Nice-to-have: Aruba Wireless experience, startup or hyper-growth environment experience.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.