Promo Mats Business Analyst / Solution Architect

We are seeking an experienced Veeva Vault Promo Mats Business Analyst / Solution Architect to lead the design, implementation, enhancement, and support of Veeva Vault PromoMats solutions for pharmaceutical, biotechnology, and medical device organizations. The ideal candidate will combine deep knowledge of regulated promotional content management processes with expertise in Veeva Vault configuration, business process design, and stakeholder engagement.

This role will serve as the primary liaison between business teams, Medical, Legal, Regulatory (MLR) reviewers, commercial operations, marketing, and technical teams to deliver scalable and compliant PromoMats solutions that improve content creation, review, approval, distribution, and compliance., Business Analysis

• Lead discovery workshops and requirements gathering sessions with business stakeholders.
• Analyze current-state promotional content processes and identify improvement opportunities.
• Translate business requirements into functional designs and configuration specifications.
• Develop business process maps, use cases, user stories, and requirements documentation.
• Advise clients on industry best practices for digital asset and promotional content management.

Solution Architecture

• Design end-to-end Veeva Vault PromoMats solutions aligned with business objectives.
• Develop scalable architectures supporting:
• Promotional Review Committee (PRC) processes
• MLR workflows
• Digital Asset Management (DAM)
• Claims Management
• Content Expiry Management
• Content Reuse
• Modular Content
• Distribution and Publishing
• Define governance, security, metadata, and lifecycle strategies.
• Create solution design documents and configuration specifications.

Veeva Vault Configuration

• Configure and support:
• Document Types
• Object Types
• Lifecycles
• Workflows
• Security Models
• User Roles
• Metadata Fields
• Notifications
• Dashboards and Reporting
• Support integration activities with downstream systems.
• Troubleshoot complex business and configuration issues.
• Participate in environment strategy and release planning.

MLR & Promotional Review Support

• Collaborate with Marketing, Medical Affairs, Regulatory Affairs, and Legal stakeholders.
• Optimize MLR review and approval workflows.
• Support promotional materials review processes.
• Ensure alignment with FDA, OPDP, EMA, and company compliance requirements.
• Establish review governance and approval processes.

Validation & Testing

• Develop validation strategies and testing approaches.
• Create and review:
• User Acceptance Testing (UAT) Scripts
• Functional Test Scripts
• Traceability Matrices
• Requirements Documents
• Support Computer System Validation (CSV) activities.
• Coordinate defect management and resolution.

Training & Change Management

• Develop training materials and user guides.
• Conduct end-user and administrator training sessions.
• Support organizational change management and user adoption initiatives.
• Provide ongoing knowledge transfer and business support.

• Bachelor’s degree in Life Sciences, Business, Information Technology, Healthcare, or related field., * 5+ years of Life Sciences industry experience.
• 3+ years of Veeva Vault PromoMats implementation experience.
• Experience supporting pharmaceutical or biotechnology commercial organizations.
• Demonstrated experience gathering requirements and designing business solutions.
• Experience leading workshops with business stakeholders.
• Experience working within GxP regulated environments.

Required Veeva Expertise

Strong experience with:

• Veeva Vault PromoMats
• Digital Asset Management (DAM)
• MLR Review Processes
• Promotional Content Approval
• Claims Management
• Content Lifecycle Management
• Metadata Strategy
• Workflow Configuration
• Security Configuration
• Reporting and Dashboards

Preferred Experience

Experience with one or more:

• Veeva MedComms
• Veeva Training
• Veeva QualityDocs
• Veeva Safety
• Veeva CRM
• Salesforce Health Cloud
• ComplianceWire
• Document Management Systems
• Modular Content Management
• Omnichannel Content Distribution

Regulatory & Industry Knowledge

Strong understanding of:

• FDA Promotional Compliance Requirements
• OPDP Guidelines
• Pharmaceutical Marketing Operations
• Medical Legal Regulatory (MLR) Review
• GxP Compliance
• Computer System Validation (CSV)
• SOP Development
• Content Governance
• Audit Readiness and Inspection Support

Technical Skills

• Business Process Modeling
• Requirements Management
• Workflow Design
• Metadata Architecture
• User Acceptance Testing
• Data Migration Planning
• Validation Documentation
• Reporting & Analytics
• Agile and Waterfall Methodologies
• Microsoft 365 Suite

Core Competencies

• Business Analysis
• Solution Architecture
• Veeva Vault Configuration
• Stakeholder Management
• Executive Communication
• Process Optimization
• Training & Documentation
• Validation & Compliance
• Client Relationship Management
• Problem Solving

Success Metrics

• Successful PromoMats implementations and enhancements
• MLR cycle time reduction
• Increased user adoption
• Compliance and audit readiness
• On-time delivery of projects
• Stakeholder satisfaction
• Reduced review and approval bottlenecks
• Improved promotional content management efficiency