IT Support Specialist- Sunnyvale 30 day Contract

Short Term 30 day contract Onsite in Sunnyvale 5 days a week Technical Support *Provide first-level technical support for end users via phone, email, Atlassian Service Desk/Jira, Slack, and in-person *Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices *Diagnose and solve software problems across various applications including Microsoft Office 365 suite *Support remote workers by configuring and troubleshooting VPN connections *Maintain and troubleshoot network connectivity issues including Cisco Meraki network devices *Review service dashboards as first level triage and handle appropriate escalation of issues *Lead and manage the comprehensive IT onboarding process for all new employees *Prepare and configure hardware (laptops, phones, peripherals) for new employees *Create and set up necessary accounts across all systems and platforms *Conduct IT orientation sessions for new employees *Maintain detailed inventory of IT assets assigned to employees Collect and securely store SSH keys for appropriate staff members

• Configure and maintain VPN access for remote workers
• Administer user accounts in Active Directory and Microsoft 365 environment
• Manage user access to Atlassian products, GitHub repositories, and Dropbox shared folders
• Manage Microsoft 365 tenant including user creation, licensing, and permissions
• Configure and troubleshoot email accounts, distribution lists, and shared mailboxes
• Provide support for Microsoft Teams, SharePoint, and other Microsoft 365 applications

• Assist with Microsoft 365 security configurations and compliance requirements Conference Room Management

• Set up, maintain, and troubleshoot video conferencing equipment
• Ensure conference rooms are properly updated and functioning for meetings

• Provide user training on conference room technology *Create and maintain documentation for IT processes, procedures, and troubleshooting guides

• Track all support requests through Atlassian Service Desk/Jira ticketing system
• Manage and organize IT knowledge base in Atlassian Confluence

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3+ years of experience in an IT support or helpdesk role

• Demonstrated experience supporting both Mac and Windows environments Technical Skills

• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP)
• Understanding of VPN setup and maintenance
• Experience with SSH key management and secure access protocols
• Knowledge of Active Directory and user account management
• Experience with Cisco Meraki network equipment configuration and troubleshooting
• Proficiency with Atlassian tools (Jira, Service Desk, Confluence)
• Experience with GitHub repository management and user access
• Familiarity with Dropbox administration and sharing permissions
• Experience using Slack for team communication and support
• Ability to monitor and interpret service dashboards for system health

Preferred Skills *Familiarity with scripting and automation tools: o PowerShell for Windows automation o Python for scripting and automation o Terraform for infrastructure as code o Ansible for configuration management

*Experience with monitoring tools and service dashboards *Knowledge of cloud services (AWS, Azure, GCP) *Understanding of CI/CD pipelines Soft Skills *Excellent customer service attitude with strong interpersonal skills *Clear communication abilities with both technical and non-technical users *Problem-solving mindset with attention to detail *Ability to prioritize tasks effectively in a fast-paced environment *Self-motivated with the ability to work independently when needed Certifications (Preferred) *CompTIA A+ Certification *Microsoft 365 Certified: Modern Desktop Administrator Associate *Apple Certified Support Professional (ACSP) *ITIL Foundation Certification *Cisco Meraki Network Associate Certification *Atlassian Certified in Jira Service Management

Estimated Min Rate: $26.00 Estimated Max Rate: $28.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities