ServiceNow Software Developer

We are seeking a Senior ServiceNow Developer to support and lead ongoing continuous improvement projects for an enterprise’s existing ServiceNow implementation. The successful candidate will adapt to client needs and support the implementation of the ServiceNow roadmap. This role involves collaborating with a diverse workforce, synthesizing requirements from stakeholders, and building upon the existing ServiceNow foundation. You will play a crucial part in designing, developing, and implementing solutions within the ServiceNow platform, focusing on continual service improvements for ITSM, ITOM, ITAM, CMDB, HAM, and CSM modules., * Exhibit exceptional customer service and teamwork, collaborating with clients and vendors.

• Effectively convey key ideas, gather feedback from stakeholders, and identify risks and challenges.
• Lead the development review process and provide technical guidance to junior and mid-level staff.
• Gather and document business and system requirements, and support the development of use cases and testing procedures.
• Coordinate and lead project team meetings and develop implementation plans, SOPs, and system architecture.
• Assist in the architecture, design, management, and implementation of ServiceNow.
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs with advanced scripting.
• Design and develop automation workflows, perform unit tests, and conduct code reviews.
• Collaborate with the team on software design, provide work estimates, and implement new features.
• Ensure all development aligns with security policies and ServiceNow Technical Best Practices.

• A Bachelor’s degree is required. Additional years of experience may be considered in lieu of a degree.
• Must have 8+ years of proven experience as a ServiceNow Developer, with 6+ years in design, development, and support, and 4+ years leading software development projects.

Technical Skills:

• Hands-on ServiceNow development experience across multiple modules, particularly with Hardware Asset Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM), and HR Service Delivery (HRSD).
• Familiarity with ITSM, ITOM, and ITAM.
• Experience with JavaScript/GLIDE, HTML5, Angular JS, jQuery, and CSS.
• Hands-on experience with ServiceNow custom-scoped application development.
• Experience using Flow Designer and with integrations.
• AI experience with Now Assist, third-party LLM APIs, and Automatic test framework.
• Support for development in an Agile framework, including participation in daily scrums and ceremonies.

Preferred Qualifications

• Experience integrating ServiceNow with external systems.
• Familiarity with organizational change management.
• Ability to support multiple projects simultaneously.
• Experience with Okta and SSO technologies.
• Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain it within 3 months of hire.
• ServiceNow Certified Application Developer Certification.
• ServiceNow Certified Implementation Specialist Certification.
• ITIL v3 Foundations Certification.
• Project management experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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